Foundation and flow: Correcting the structural misalignment in digital operations

Most smart buildings fail at handover – and suffer from performance drift thereafter – because “Foundation” (the digital spine) is disconnected from “Flow” (the operational activities required to deliver business outcomes).

Join the Digital Operations Working Group (DOWG) for a high-level fireside chat that moves beyond the hype of new tools to focus on right-to-left design for performance – specifically, the operationalisation of digital transformation.

Featuring Steven Boyd MBE and Gordon Mitchell, this session reveals the overarching logic of the Digital Operations Playbook. Discover how to bridge the project-to-performance gap, mitigate commercial risk, and turn digital ambition into boardroom-level operational integrity.